Tip #1

Ask about the company

• Do they understand your situation? Ask to see wide-format references in your field.
• How long have they been selling wide-format? You do not want to be anyone's test case.
• Are they willing to meet in person to look at your operation and offer the benefit of their experiences?

Tip #2

Avoid surprises

• Often, the brochures talk about what the machine could do, if you get all the options. Make sure the price includes everything you want, in writing.
• Never allow anyone to charge for "training."
• Call your prospective vendor and see what it takes to get a live person on the phone.

Tip #3

Make sure the service contract serves you

• Make sure your service contract includes paper, toner, and all parts.
• Ask about annual increases in the prices for service and supplies, insist on a guaranteed period with no price increase.
• Ask how many years you can still get a service contract after your lease ends, or will they make you buy a new machine?

Tip #4

Never include service and supplies in your lease

• This only helps vendor and not the customer.
• You should not be paying interest on service and supplies.
• The service and supply plan should be the same, no matter how you pay for your machine.

Tip #5

Don't be pressured into buying

If a sales person ever says any of the following, laugh quietly to yourself and call 1-866-598-7300 immediately.

• "If you buy by the end of the month, you can get a rebate, a discount or a free something or other, but you MUST buy today."
• "Prices are going up tomorrow, next week, next month."
• "I'll run it by the manager, if he says yes, will you buy today?"

You are not buying a used car. This is an important part of your company's work process.

If you have a question about anything related to wide-format, we will be happy to answer them without cost or obligation.

Call 1-866-598-7300 or email info@patriotblueprint.com.